On this page:
- What are cookies?
- Strictly necessary cookies
- Optional cookies
- How we remember your cookie preferences
- Cookie duration and your browser settings
- Our websites
- Cookies and your privacy
This cookie notice provides you with information about the cookies we use and the purposes for which we use them.
You can manage your cookie preferences at any time.
What are cookies?
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
Strictly necessary cookies
Strictly necessary cookies ensure that our website is able to function properly. We don't have to ask for your consent to store these cookies on your browser. We've listed the categories of these strictly necessary cookies below.
Cookies that help you log on
We use these cookies to remember who you are when you log on to secure areas of our website. You won't be able to log on without them.
Cookies that help us provide core services and features
We use these cookies to provide core services and features on our website. These services and features won't work without them.
| Who sets these cookies? | For what purpose? |
|---|---|
| LivePerson |
To provide chat support and messaging services |
| AppDynamics | Provides us browser performance information in order that we can keep our websites running smoothly |
| Tealium (Tag Management) | To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users |
| Brightcove | To enable the playing of video clips in the website (including tracking of information regarding the performance and usage of the videos) |
| Celebrus | To allow us to fulfil digital journeys you qualify for |
| Webtag | To allow us to fulfil digital journeys you qualify for |
| Who sets these cookies? |
LivePerson |
|---|---|
| For what purpose? | To provide chat support and messaging services |
| Who sets these cookies? | AppDynamics |
| For what purpose? | Provides us browser performance information in order that we can keep our websites running smoothly |
| Who sets these cookies? | Tealium (Tag Management) |
| For what purpose? | To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users |
| Who sets these cookies? | Brightcove |
| For what purpose? | To enable the playing of video clips in the website (including tracking of information regarding the performance and usage of the videos) |
| Who sets these cookies? | Celebrus |
| For what purpose? | To allow us to fulfil digital journeys you qualify for |
| Who sets these cookies? | Webtag |
| For what purpose? | To allow us to fulfil digital journeys you qualify for |
Cookies that help keep our website secure
We use these cookies to protect the security of our website. For example, to make sure the website is only accessed by genuine users. This helps us to keep you safe.
Cookies that help use detect fraud or crime
We use these cookies to help us identify suspicious behaviour on our websites so we can protect both you and use from fraud.
Optional cookies
We'd also like to use cookies to provide optional features, improve our website and support advertising and social media.
We understand that not everyone likes data to be collected about them when it's not strictly necessary, and so we'll ask you to set your preferences when you first visit our website. To make it easier to choose which optional cookies to accept, we've organised these cookies by category. These are set out below. Where relevant, we've also explained which of our trusted partners helps us make use of these optional cookies.
You can choose which categories you'd be happy for us to use in your cookie settings and make changes at any time by selecting 'Manage cookie settings' at the top of this page.
Cookies that we use to make your visit more personal
We use these cookies to ensure our optional features and services work. Our website will still work without them.
This category may also include:
- cookies that allow us to customise what you see on our website and where, based on what we know about you
- cookies that help prevent fraud on other websites or services that you haven't asked to use when you're on our website
- cookies that help keep secure other websites or services that you haven't asked to use when you're on our website
| Who sets these cookies? | For what purpose? |
|---|---|
| Qualtrics |
To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys. |
| Celebrus | To enable delivery of personalised content in various forms across our websites and to provide service-based outbound messaging. This may be based on segmented profiling. |
| MyFeelBack |
To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys. |
| Who sets these cookies? |
Qualtrics |
|---|---|
| For what purpose? | To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys. |
| Who sets these cookies? | Celebrus |
| For what purpose? | To enable delivery of personalised content in various forms across our websites and to provide service-based outbound messaging. This may be based on segmented profiling. |
| Who sets these cookies? |
MyFeelBack |
| For what purpose? | To enable us to provide pop-up questionnaires to you or enable you to provide feedback using surveys. |
Cookies that help us improve our website
We use these cookies to help us understand how people use our website. We can then use this data to improve how our website works. For instance, we may use analytics providers to identify and count visits to our website and to see which pages people go to and what they do there.
| Who sets these cookies? | For what purpose? |
|---|---|
| Tealium (Audience Stream) |
To enable us to understand how you use and engage with our website. |
| Celebrus | To enable us to understand how you use and engage with our website. |
| Contentsquare |
To enable us to understand how you use and engage with our website. |
| Who sets these cookies? |
Tealium (Audience Stream) |
|---|---|
| For what purpose? | To enable us to understand how you use and engage with our website. |
| Who sets these cookies? | Celebrus |
| For what purpose? | To enable us to understand how you use and engage with our website. |
| Who sets these cookies? |
Contentsquare |
| For what purpose? | To enable us to understand how you use and engage with our website. |
Cookies that support marketing
We and our partners use these cookies to understand what you’re interested in on our website and on social media. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising and through post, email, telephone, text, secure message or social media. You can change your mind on how your receive certain types of marketing message or choose to stop receiving them at any time. You can find more details about your personal data usage in our legal information page.
| Who sets these cookies? | For what purpose? |
|---|---|
| Tealium (Audience Stream) |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Facebook |
To allow you to share pages from our website on Facebook and show you personalised advertising |
| To allow you to share pages from our websites on Twitter and show you personalised advertising | |
| Amazon | To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Google AdSense, Google DoubleClick | To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Eloqua |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Awin |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Bing |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Who sets these cookies? |
Tealium (Audience Stream) |
|---|---|
| For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Who sets these cookies? |
Facebook |
| For what purpose? | To allow you to share pages from our website on Facebook and show you personalised advertising |
| Who sets these cookies? | |
| For what purpose? | To allow you to share pages from our websites on Twitter and show you personalised advertising |
| Who sets these cookies? | Amazon |
| For what purpose? | To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Who sets these cookies? | Google AdSense, Google DoubleClick |
| For what purpose? | To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Who sets these cookies? |
Eloqua |
| For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Who sets these cookies? |
Awin |
| For what purpose? |
To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
| Who sets these cookies? |
Bing |
| For what purpose? | To help us deliver personalised advertising based on segmentation informed by your browsing behaviour and to measure the performance of our digital advertising |
How we remember your cookie preferences
Your preferences are stored in cookies placed on your browser. If you switch off a category of cookies that you’ve previously accepted, then for technical reasons those cookies will not be deleted.
To delete cookies from your browser, we recommend that you clear your browser data. If you do this, or change browser, we'll ask for your preferences again when you next visit our website.
Cookie duration and your browser settings
The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a reasonable time afterwards. Unless we’ve given a specific time in the list of cookies above, the cookies set via our website will usually last up to 13 months after your most recent visit to our site.
Some of our partners in the list above also use the same cookies to collect information about the use of their own or other websites. In these cases, the cookie can remain on your device, usually for up to 13 months from your last visit to the site that accessed that cookie.
You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can't use strictly necessary cookies properly and so parts of our website may not work correctly. For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser 'Help' function.
Our websites
We're changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully respect your preferences. We’re working on this. Please contact us if you have any questions.
Cookies and your privacy
The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.
You can learn more about how we use your personal data in our legal information page.