Different ways to terminate your policy
You can terminate your insurance policy online in the way stated in your information notice, or in accordance with the French Insurance Code. How to terminate your policy depends on which insurance policy you have.
Credit protection insurance
HSBC Solution Emprunteur (HSE) and HSBC Garanties Emprunteur (HGE) policies
Terminate these policies by clicking the link and following the instructions on screen. The link will take you to Kereis who manage the contracts for HSBC Assurances Vie (France).
Assurance de prêt
This refers to contrat d’assurance collective (numbers: 001/900/29, 001/900/30 et 001/900/31) policies. Note, you've an assurance de prêt (group contract) when your insurance contributions are collected at the same time as your loan instalments.
To terminate your group contract online:
- Download and complete the form for each of your termination requests.
- Prepare the supporting documents requested in the form according to the reason for terminating your contract.
- Send the completed form and the corresponding supporting documents via your CCF online bank's secure messaging.
Term life insurance
Terminate online
Terminate your term life policies[@term-life-policies-cancellation] by clicking the link and following the instructions on screen. The link will take you to Kereis who manage the contracts for HSBC Assurances Vie (France).
Terminate by post
Send your term life termination instructions by post to: Kereis France, CS 20008, 44967 Nantes, Cedex 9.
Make sure you include your name, address and policy number with your instructions.
Savings life insurance
Surrender your policy
You can surrender your policy any time after the renunciation period.
If you have an advisor:
If you're attached to a bank relationship manager or a financial advisor, contact them directly to surrender your life insurance policy.
If you do not have an advisor:
If you're not attached to a bank relationship manager or a financial advisor, phone us on: +33 1 41 91 80 70 (only for customers without an advisor). Calls are charged at local rates from a landline.